Dopali - great coffee and espresso solutions...

Believing that coffee should be more than a drink, but rather an experience, Dopali has devoted its passion for customer excellence and sourcing solutions to help many a devoted coffee drinker. Whether the solution be for an office, cafe, showroom or home, Dopali's commitment is to tailor a solution that meets your requirements and provides the very best coffee experience available.

The team at Dopali are rather sophisticated caffeine addicts whose goal it is to cater for your needs and help lead you on the next stage of this wonderful journey we call caffeine appreciation/addiction. To assist in this, Dopali sources coffee machines that represent value, quality and reliability, then combines them with some of the greatest coffee available from our local roasters.

In essence, our goal is to bring improvement... and to that end, keep reading for a bit more about our core values and philosophy

Dopali Mission

Dopali is committed to ensuring our business clients have access to competitive, quality products and services that are customised to enhance their business’ efficiency and work environment.

Customer Profile

Our primary focus is SME Clients which include – sole traders and businesses with up to 100 staff and not-for-profit organisations.

The Dopali Difference

Dopali seeks to be recognised amongst its customers as being a contributing partner to their business and not just a supplier.

We endeavour to achieve this by:

Honest Solutions

Whilst we clearly favour products and service that we have experience with, we believe our clients should be given information objectively and comprehensively so that they can make an informed decision.

Dopali ensures this by providing a clear expectation of what is being offered, how it is going to be supported and why it is recommended.

Customer Experience

Many details can be forgotten about a transaction, but what we remember and communicate to others is how we felt about the transaction and the sort of service we received after the deal was done.

Dopali strives to maintain ongoing rapport before and after the sale by being proactive in following up, keeping our clients updated and giving our clients the opportunity to share their concerns and requirements along the way.

Imperative to this ongoing support is the establishing of fair and reasonable expectations for our clients.

Dopali believes that they will attract the type of customers they want by being the provider of services their clients want and will welcome constructive feedback to help achieve this.